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Terms & Conditions

These Terms govern your relationship with the operator of wiz-slots-casino.com. By accessing or using wiz-slots-casino.com, you confirm your acceptance of these Terms, which are effective as of 6 November 2025. Please read them carefully before participating in any gambling activities on this platform.

Definitions

  • Operator: The legal entity BV (Gibraltar) Limited, trading as wiz-slots-casino.com, with registered office at Suite 23, Portland House, Glacis Road, Gibraltar, GX11 1AA, company registration number 102502, and holding active remote gambling licences 001 and 014 issued by the Government of Gibraltar / Gibraltar Gambling Commissioner.
  • User: Any individual accessing or using the services provided by wiz-slots-casino.com.
  • Player: Any User who has registered an account and participates in real-money gambling activities on wiz-slots-casino.com.
  • Bet: A monetary stake placed by a Player on a game or event offered by wiz-slots-casino.com.
  • Bonus: Promotional funds, free spins, or other incentives awarded to Players subject to specific terms.
  • Wager: The act of staking real or bonus funds on any game or event.
  • KYC (Know Your Customer): The process of verifying the identity of Players as required by law and regulatory standards.
  • Account: The unique profile created by a User for the purpose of accessing services on wiz-slots-casino.com.
  • Game: Any casino, slot, or betting activity available on wiz-slots-casino.com.

Account Registration

  1. Eligibility: Users must be at least 18 years old and legally permitted to participate in online gambling under New Zealand law. By registering, you confirm that all information provided is accurate and that you are not prohibited from gambling in your jurisdiction.
  2. Registration Process:
    • Users must complete the online registration form with accurate personal details, including a valid email address.
    • Email verification is mandatory. Users will receive a link to confirm their email address prior to account activation.
    • As part of KYC procedures, Players may be required to submit identification documents (e.g., passport, driver's licence, utility bill) to verify age and identity in accordance with anti-money laundering and responsible gambling requirements.
  3. User Obligations:
    • Maintain the confidentiality and security of your login credentials. You are responsible for all activities conducted under your Account.
    • Promptly update any changes to your personal information to ensure compliance with regulatory requirements and the accuracy of records.
    • Use only one Account per person, household, IP address, or device unless expressly permitted by the Operator.

Regional Compliance Note: In accordance with NZ regulations, underage gambling is strictly prohibited and will result in immediate account closure and forfeiture of all winnings.

Betting & Gameplay Rules

  1. Placing Bets:
    • Bets may only be placed through your registered Account on wiz-slots-casino.com using approved payment methods.
    • Minimum and maximum bet limits are specified for each game and may vary by currency or promotion. Please consult individual game rules for details.
    • All bets are final once confirmed and cannot be cancelled or modified except in cases of technical errors as determined by the Operator.
  2. Live Casino and Chat Conduct:
    • Players must observe respectful behaviour in live games and chat functions. Insults, abusive language, harassment, or any forms of fraud are strictly prohibited.
    • The Operator reserves the right to mute, restrict, or ban Users for breaches of conduct without prior notice.
  3. Fair Play:
    • All games offered are subject to random number generation and external certification. Any attempt to manipulate or exploit the system will result in immediate account termination and legal action if necessary.

Legal Obligation: Compliance with NZ Gambling Act 2003 and associated regulations is mandatory for all Users and the Operator.

Bonus Terms

  1. Bonus Activation:
    • Bonuses are available only to eligible Players and must be claimed or activated as specified in each promotion.
    • All bonus offers are subject to specific terms, including minimum deposit, game eligibility, and expiry dates. Unless otherwise stated, bonuses expire 30 days from activation or by 31 December 2025, whichever is sooner.
  2. Wagering Requirements:
    • Bonuses and any winnings derived from them are subject to wagering requirements, typically expressed as a multiple of the bonus amount (e.g., 35x wagering).
    • Failure to meet wagering requirements within the specified timeframe will result in forfeiture of bonus funds and associated winnings.
  3. Prohibited Actions:
    • Use of bonus funds for prohibited games, low-risk betting, or abusive strategies (e.g., minimal risk wagering, collusion) is strictly forbidden and may result in bonus cancellation and account suspension.
    • Bonuses may not be combined with other promotions unless explicitly permitted in the promotion terms.

Protective Clause: The Operator reserves the right to withhold or reclaim bonuses and winnings in cases of suspected abuse, fraud, or regulatory breach.

Payments & Withdrawals

  1. Deposit Methods:
    • Players may fund their Account using credit/debit cards, approved e-wallets, bank transfers, and select cryptocurrencies, subject to availability in New Zealand.
    • Minimum and maximum deposit amounts are specified in the cashier section and may vary by payment method.
  2. Withdrawal Procedures:
    • Withdrawals may only be made to verified accounts using the same method as the deposit, wherever possible, in accordance with anti-money laundering regulations.
    • Processing times typically range from 1-5 business days, excluding public holidays, with the aim to complete all withdrawals by 31 December 2025.
    • Identity verification (KYC) is mandatory prior to first withdrawal or upon cumulative withdrawals exceeding NZ$2,000.
    • Fees may apply for certain withdrawal methods. Details are available in the cashier section.
  3. Refunds & Bonus Reversals:
    • Bets placed are final and non-refundable except in cases of proven technical malfunction or regulatory directive.
    • The Operator reserves the right to reverse or cancel bonus funds at its sole discretion if abuse or error is detected.

Regional Compliance Note: All financial transactions are conducted in accordance with NZ Anti-Money Laundering and Countering Financing of Terrorism Act 2009 and Gibraltar licensing requirements.

Limitation of Liability

  1. Operator Obligations:
    • The Operator ensures the fairness and accuracy of all games and results, employing independent certification and secure technology.
    • All reasonable efforts are made to maintain uninterrupted service; however, technical failures may occur.
  2. Exclusions of Liability:
    • The Operator is not liable for losses or damages resulting from:
      • Network interruptions, communication errors, or third-party system failures.
      • Errors in transmission, receipt, or processing of bets due to unforeseen technical issues.
      • Unauthorized access to Accounts arising from User negligence.
  3. Maximum Compensation:
    • The Operator's total liability for any claim is limited to the amount of the Player's bet or the value of the disputed transaction, whichever is lower.

Protective Clause: Nothing in these Terms limits statutory rights under NZ law that cannot be lawfully excluded or limited.

Intellectual Property Rights

  • Copyright Notice: All content, software, graphics, and branding on wiz-slots-casino.com are the exclusive property of BV (Gibraltar) Limited or its licensors.
  • Prohibited Use: Copying, reproducing, distributing, or modifying any part of the site or its content without prior written consent is strictly forbidden.
  • Brand Usage: The name wiz-slots-casino and all associated marks may only be used in connection with wiz-slots-casino.com and may not be used for any unauthorised purposes.

Privacy & Data Protection

All personal data collected through wiz-slots-casino.com is processed in accordance with the Privacy Policy. By using our services, you consent to the collection, processing, and storage of your information as described in the policy, in compliance with the Privacy Act 2020 (NZ) and applicable Gibraltar data protection laws.

Changes to Terms

  1. Notification Procedure:
    • Any changes to these Terms will be communicated via email to registered Users and/or by notice on the wiz-slots-casino.com homepage or user dashboard banner.
    • Revised Terms take effect on the stated effective date, which will not be earlier than seven (7) days after notification unless required by law or regulation.
  2. User Options:
    • If you do not agree with the updated Terms, you must discontinue use of wiz-slots-casino.com and may request withdrawal of any remaining balance subject to standard withdrawal procedures.

Compliance Note: The Operator maintains audit trails of all revisions for regulatory inspection.

Termination & Suspension

  1. Grounds for Account Action:
    • The Operator may suspend or terminate Accounts for breach of these Terms, suspected fraud, underage gambling, self-exclusion requests, or regulatory requirements.
  2. Procedure:
    • Affected Users will be notified via email to the address registered on their Account.
    • Where legally permissible, any remaining withdrawable balance will be returned to the User using the original payment method, subject to KYC verification and regulatory approval.
  3. Appeals:
    • Users may appeal account suspension or closure decisions by contacting [email protected] with supporting documentation.

Regional Compliance Note: All actions are taken in accordance with NZ Gambling Act 2003 and Gibraltar licensing standards.

Governing Law & Jurisdiction

  1. Applicable Law: These Terms are governed by and interpreted in accordance with the laws of Gibraltar, subject to mandatory provisions of New Zealand law where applicable to NZ Users.
  2. Jurisdiction: Any dispute arising under these Terms shall be subject to the non-exclusive jurisdiction of the courts of Gibraltar, unless otherwise required by applicable NZ law.
  3. Dispute Resolution:
    • Players are encouraged to contact customer support in the first instance for dispute resolution.
    • Unresolved disputes may be referred to alternative dispute resolution (ADR) procedures as required by licensing conditions, including arbitration or regulatory complaint mechanisms.

Legal Clause: Nothing in these Terms limits the right of a NZ User to take legal action in New Zealand if so required by law.

Contact Information

  • Customer Support: For all enquiries, please contact [email protected] or use the live chat facility on the website.
  • Headquarters: Suite 23, Portland House, Glacis Road, Gibraltar, GX11 1AA
  • Regional Office: Suite 2:01, World Trade Center, Bayside Road, Gibraltar, GX11 1AA
  • Website: wiz-slots-casino.com
  • Legal Department: All legal correspondence should be directed to the registered office address above, attention Legal Department, or via [email protected] with the subject line "Legal Enquiry".