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Privacy Policy

This Privacy Policy explains how wiz-slots-casino.com ("we", "us", "our") collects, uses, discloses, and protects the personal information of players and website visitors. It applies to all users accessing or using our services as of 6 November 2025.

Who We Are

OBSERVE: The operator of wiz-slots-casino.com is BV (Gibraltar) Limited, a company incorporated under the laws of Gibraltar.

  • Legal Entity: BV (Gibraltar) Limited
  • Registered Address: Suite 23, Portland House, Glacis Road, Gibraltar, GX11 1AA
  • Company Registration Number: 102502
  • Licensing: Licensed and regulated by the Government of Gibraltar / Gibraltar Gambling Commissioner (Remote Gambling Licenses: 001 & 014, active)
  • Contact for Data Protection: Data Protection Officer (DPO), Email: [email protected]
  • Website: wiz-slots-casino.com
  • Live Chat Contact Form: Contact Support

REFLECT: All inquiries regarding personal data should be directed to our DPO at the above email address.

What Personal Data We Collect

OBSERVE: We collect a range of personal and technical data to deliver our services and meet legal obligations.

  • Personal Identification Data: Full name, date of birth, residential address, email address, phone number, government-issued identification (for KYC/AML verification).
  • Account and Transaction Data: Username, account numbers, deposit/withdrawal history, betting history, payment card and bank details (processed securely).
  • Technical Data: IP address, device identifiers, browser type, access logs, access times, and device geolocation (where required by law).
  • Behavioral Data: Game play records, navigation clicks, bonus participation, and user preferences.
  • Cookies & Tracking Data: Session cookies, persistent cookies, analytics cookies, third-party tracking pixels and similar technologies.

EXPAND: Certain data is required for legal compliance (KYC/AML), fraud prevention, and secure payment processing.

Regional Compliance Note: Collection practices comply with New Zealand's Privacy Act 2020 and international standards.

Legal Basis for Processing

OBSERVE: Our data processing activities are justified under the following legal grounds:

  1. User Consent: Voluntary agreement to process data for account registration, marketing, and specific features. Consent can be withdrawn at any time.
  2. Contractual Necessity: Data processing essential to fulfilling our obligations under the user agreement, including account management, transactions, and provision of gaming services.
  3. Legal Obligations: Compliance with NZ and Gibraltar gambling regulations, anti-money laundering (AML), know-your-customer (KYC), and record-keeping requirements.
  4. Legitimate Interests: Ensuring security, fraud detection, service improvement, analytics, and customer support, provided such interests do not override individual rights.

REFLECT: We apply the most protective legal basis applicable to your specific jurisdiction and transaction context.

Purpose of Processing

OBSERVE: Personal data is processed solely for legitimate, specified purposes, including but not limited to:

  • Provision of Services: Creating and managing user accounts, processing payments, enabling game play, and offering customer support.
  • Legal Compliance: Fulfilling KYC/AML obligations, age verification, and regulatory reporting as mandated by NZ and Gibraltar authorities.
  • Service Improvement: Analyzing usage data to enhance website functionality, optimize user experience, and develop new features.
  • Marketing and Communication: Sending promotional materials, updates, and service notifications (subject to user consent).
  • Fraud Prevention and Security: Detecting, investigating, and mitigating fraudulent or suspicious activities.

REFLECT: Data will only be processed for these purposes and will not be used in a manner incompatible with these objectives.

Disclosure & Sharing

OBSERVE: We may disclose your personal data under strictly controlled circumstances:

  • Payment Processors: To facilitate deposits, withdrawals, and financial transactions, data may be shared securely with authorized payment partners.
  • Technical Service Providers: IT support, hosting, security, analytics, and communications vendors, all bound by strict confidentiality agreements.
  • Regulatory Authorities: Where required by law, data may be disclosed to NZ and Gibraltar regulators for compliance, audit, or investigative purposes.
  • Affiliates and Advertising Networks: With user consent, limited data may be shared for marketing or affiliate program administration.
  • Legal and Professional Advisors: For legal compliance, dispute resolution, or protection of our legitimate interests.

EXPAND: All third parties are required to protect your data in accordance with this Privacy Policy and applicable law.

International Transfers

OBSERVE: Personal data may be transferred outside New Zealand, principally to Gibraltar, the European Economic Area (EEA), and other jurisdictions where our partners operate.

  1. Data Protection Measures: Transfers are protected by standard contractual clauses approved by the European Commission, equivalent mechanisms under NZ law, or other lawful safeguards.
  2. Jurisdictional Compliance: All recipients are required to uphold data protection standards equivalent to those mandated in NZ and Gibraltar.
  3. User Rights: You retain all rights regarding your personal data regardless of transfer location.

REFLECT: We regularly review cross-border data transfer arrangements to ensure ongoing compliance with international best practices.

Data Retention

OBSERVE: wiz-slots-casino.com applies strict data retention protocols as follows:

  • Personal Account Data: Retained for the duration of your active account and for up to 5 years after account closure, unless a longer retention period is required by law (e.g., for AML/KYC purposes).
  • Transaction & Financial Data: Retained for 7 years to comply with legal reporting and audit requirements.
  • Cookies & Technical Logs: Session data retained for up to 12 months; persistent cookies and analytics data retained according to their respective expiry settings (see Cookies section).
  • Deletion Criteria: Data is deleted or anonymized when no longer necessary for the purposes set out above, upon user request (where permitted by law), or at the end of the mandatory retention period.

REFLECT: Data deletion is conducted securely and in compliance with NZ Privacy Act 2020 and relevant Gibraltar regulations.

Your Rights

OBSERVE: You have the following rights concerning your personal data, in alignment with the NZ Privacy Act 2020 and international privacy standards:

  • Access: Request a copy of your personal data held by wiz-slots-casino.com.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure ("Right to be Forgotten"): Request deletion of your data, subject to legal and regulatory obligations for retention.
  • Restriction: Request limits on processing under certain circumstances (e.g., contesting accuracy, objecting to processing).
  • Objection: Object to data processing for direct marketing or based on legitimate interests.
  • Portability: Receive personal data in a structured, commonly used, machine-readable format and transmit to another controller where technically feasible.
  • Withdrawal of Consent: Withdraw marketing or optional processing consent at any time, without affecting prior lawful processing.

Exercising Your Rights

  1. Request Submission: Submit requests via email to [email protected] or through our live chat support form.
  2. Verification: We may require identity verification before processing your request for security reasons.
  3. Response Times: We aim to respond to all valid requests within 30 days. Complex requests may require an extension, which will be communicated to you in advance.
  4. Fees: Exercising these rights is free of charge, unless requests are manifestly unfounded or excessive.

REFLECT: Our procedures are designed to uphold your rights under NZ law and international best practices. For unresolved concerns, see Complaints & Contacts below.

Cookies & Tracking Technologies

OBSERVE: wiz-slots-casino.com uses cookies and similar tracking technologies to enhance your browsing experience and ensure website functionality.

  • Session Cookies: Temporary cookies that enable site navigation and expire when you close your browser.
  • Persistent Cookies: Remain on your device for a set period to remember user preferences and facilitate login.
  • Third-Party Cookies: Set by analytics, advertising, and affiliate partners to measure performance and deliver targeted content.
  • Analytics Cookies: Help us understand site usage and improve service delivery.

Managing Cookies

  • Manage or disable cookies via your browser settings.
  • Some cookie preferences can be set via your account dashboard or our cookie consent banner.
  • Disabling cookies may affect certain website features or functionality.

EXPAND: For more details, refer to our Cookie Policy or contact customer support.

Data Security

OBSERVE: We implement robust technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

  • Encryption: All data transmitted via wiz-slots-casino.com is protected using TLS 1.2+ encryption. Sensitive data is encrypted at rest and in transit.
  • Authentication & Access Control: Multi-factor authentication and strict role-based access controls are enforced for all staff and system access.
  • Security Audits: Regular penetration testing and security audits are conducted by independent experts.
  • Staff Training: All personnel with data access receive ongoing privacy and security training.
  • Incident Response: Comprehensive incident detection and response procedures are in place to address potential breaches or vulnerabilities.
  • Compliance: Data security practices align with international standards such as ISO 27001 and SOC 2 where applicable.

REFLECT: Security controls are regularly reviewed and updated to address emerging cyber threats and regulatory changes.

Complaints & Contacts

OBSERVE: If you have concerns about how your personal information is handled by wiz-slots-casino.com, you may:

  1. Contact Our DPO: Email [email protected] or use the online feedback form.
  2. Provide Details: Clearly state the nature of your complaint or request, including relevant details to assist our investigation.
  3. Response Timeline: We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days of receipt.
  4. Escalation: If you are dissatisfied with our response, you may escalate the matter to the NZ Office of the Privacy Commissioner:

REFLECT: We are committed to resolving all privacy concerns in a fair and timely manner.

Updates

OBSERVE: This Privacy Policy may be updated to reflect changes in law, technology, or our business practices.

  • Advance Notification: For material changes, users will be notified at least 30 days in advance via email, website banners, and/or account dashboard alerts.
  • Version Control: The current version is identified at the top of this page ("Last updated: 6 November 2025").
  • Changelog: Material modifications will be summarized in a changelog available on this page.
  • User Options: Users who object to changes may close their accounts without penalty by contacting customer support.

REFLECT: Continued use of wiz-slots-casino.com after update notifications constitutes acceptance of the revised Privacy Policy.