Responsible Gaming

Responsible gaming at wiz-slots-casino.com is based on the principle that gambling should always remain a conscious, enjoyable form of entertainment. We are committed to fostering a safe gaming environment and supporting players by providing tools, information, and resources to help manage gaming behavior responsibly. If you need assistance or guidance, our team at wiz-slots-casino is always available to help you maintain control over your gaming experience.

Risk Awareness

At wiz-slots-casino.com, we recognize the importance of helping players identify and understand the risks associated with gambling. It is vital to be aware of the signs of problematic gambling behavior, as early recognition is key to prevention and intervention. Please review the indicators below to help evaluate your own gaming habits:

• Preoccupation with Gambling: Frequently thinking about betting or planning your next gaming session, even outside of play.
• Increasing Stakes: Needing to gamble with larger amounts of money to achieve the same level of excitement.
• Unsuccessful Control Attempts: Repeated efforts to reduce or stop gambling without success.
• Chasing Losses: Attempting to win back money lost by gambling more.
• Neglecting Responsibilities: Ignoring work, family, or social obligations due to gambling activity.
• Emotional Impact: Experiencing irritability, stress, or anxiety when trying to cut back on gambling.

Self-Assessment Test

Consider the following questions to help self-assess your gaming behavior. If you answer "yes" to several, you may wish to seek support:

• Do you spend more time or money on gambling than you can afford?
• Have you tried to cut down or stop gambling but could not?
• Do you gamble to escape problems or relieve stress?
• Has gambling caused you to neglect work, studies, or family?
• Do you borrow money or sell possessions to fund your gambling?

Regional Compliance Note: New Zealand law encourages early identification and intervention in cases of gambling harm. Confidential support is available to all NZ residents.

Limits & Tools

wiz-slots-casino.com provides a comprehensive suite of responsible gaming tools to help you manage your play effectively. These tools are designed in accordance with NZ regulatory requirements and international best practices.

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control spending. Log in to your account, navigate to the "Responsible Gaming" section under "Account Settings," and select "Deposit Limits." Enter your desired maximum amount for each period. Limits will take effect immediately and cannot be increased without a mandatory cooling-off period of 24 hours.
• Session Time Limits: Manage the amount of time spent playing by activating session timers. In the "Responsible Gaming" section, choose "Session Limits" and set a maximum session duration. Automatic notifications will alert you as you approach your limit.
• Time-Out (Breaks): Temporarily suspend your gaming activity for 24, 48, or 72 hours. Visit "Responsible Gaming" > "Time-Out," select your preferred duration, and confirm. During this period, your account will be inaccessible for gaming purposes, but you may contact support for account-related inquiries.

Legal Obligation: All limit-setting features comply with NZ Gambling Act 2003 and are enforced with system-based lockouts to prevent circumvention.

Self-Exclusion

If you feel you need a break from gambling for a longer period, wiz-slots-casino.com offers self-exclusion options in accordance with NZ law and industry standards. Self-exclusion is a formal process that temporarily or permanently restricts your access to your account and all gaming services.

1. Accessing Self-Exclusion: Log in and go to "Account Settings" > "Responsible Gaming" > "Self-Exclusion."
2. Select Exclusion Period: Choose the duration - options range from 6 months to lifetime exclusion. Carefully consider your choice, as reductions or reversals are not permitted during the exclusion period.
3. Confirmation: Confirm your request by following the on-screen instructions. You will receive a confirmation email outlining the terms of your self-exclusion.
4. Support Contact: If you encounter difficulties or require assistance, contact [email protected] or use the live chat at wiz-slots-casino.com/live-chat.

• Consequences: During self-exclusion, you cannot log in, place bets, or access account features. Withdrawal of remaining balances may be subject to standard verification procedures. Any active bonuses will be forfeited. Requests for early reinstatement will not be considered.
• Legal Protections: Self-exclusion is enforced under operator license obligations and monitored for compliance by the Gibraltar Gambling Commissioner and NZ regulatory expectations.

Regional Compliance Note: Self-exclusion procedures are designed to support NZ's public health objectives around gambling harm minimization.

Support Resources

wiz-slots-casino.com is committed to providing access to a wide range of support services for players and their families. All assistance is strictly confidential, and no information will be shared without your consent. Professional help is available at any stage, whether you are seeking advice, counseling, or practical tools to block gambling access.

Local Support - New Zealand

• Gambling Helpline (NZ): 0800 654 655 (24/7, English/Māori/Pacific languages)
• Text Support: Text 8006 for confidential advice (24/7)
• Website: gamblinghelpline.co.nz
• Face-to-Face Services: Referrals to local counseling and support groups across New Zealand

International Support Organizations

Self-Exclusion Schemes, Blocking Apps, and Family Support

• International Self-Exclusion Schemes:
  • UK: GamStop
  • Spain: RGIAJ
  • New Zealand: Operator-level self-exclusion enforced by all licensed sites
• Blocking Software:
  • Gamban - Blocks access to gambling sites and apps
  • BetBlocker - Free multi-platform gambling blocker
• Family Support Resources:
  • NZ Gambling Helpline Family Support
  • Gam-Anon International - Support groups for families

Confidentiality and Professionalism: All support services operate under strict confidentiality provisions. Assistance is available regardless of the nature or stage of the gambling problem.

Help for Family

Supporting a loved one with a gambling problem can be challenging. At wiz-slots-casino.com, we encourage open, compassionate communication and early intervention for families and friends concerned about someone's gaming behavior.

• Start the Conversation: Approach the person with empathy, focusing on your concern for their wellbeing rather than blame.
• Encourage Professional Help: Suggest that they contact a helpline or counselor, and offer to assist in making the initial call or appointment.
• Join Support Groups: Access forums and chat groups such as NZ Gambling Helpline Family Support or Gam-Anon for shared experiences and advice.
• Seek Professional Guidance: If needed, consult a licensed psychotherapist experienced in addiction, or contact helplines for confidential advice.
• Set Boundaries: Protect your own wellbeing and encourage the individual to take responsibility for their actions.

Recommended Next Steps: Utilize helplines, engage with professional counseling services, and access family support resources listed above. Immediate support is available through the NZ Gambling Helpline (0800 654 655).

Operator's Commitment

wiz-slots-casino.com implements robust internal procedures to identify and address risky gambling behavior in line with both Gibraltar and New Zealand regulatory requirements. Our systems utilize advanced behavioral analytics to monitor account activity for patterns consistent with problem gambling.

• Risk-Check Procedures: Automated and manual reviews of account behavior, including frequency of deposits, betting patterns, and session duration. Warning messages and reminders are sent to players exhibiting potential risk indicators.
• Proactive Support: If high-risk patterns are detected (e.g., significant increases in deposits, extended play sessions, or repeated limit changes), our responsible gaming team may reach out directly via email ([email protected]) or through secure messaging to offer support and information about available tools and services.
• Legal Safeguards: All monitoring and intervention procedures are conducted in compliance with the Privacy Act 2020 (NZ) and relevant gambling legislation, ensuring data is used solely for player protection and not for commercial targeting.

Regional Compliance Note: These practices align with NZ's commitment to harm minimization and operator accountability under the Gambling Act 2003.

Updates

Players will be notified of any significant changes to the responsible gaming policy via email and prominent website banners on wiz-slots-casino.com. It is the player's responsibility to review these updates regularly to remain informed of their rights and available protections.

• Notification Methods: Email communication to the registered address and real-time banners on the responsible gaming page.
• Latest Update: This page was last updated on 6 November 2025.

Contact & Feedback

For inquiries related to responsible gaming, self-control requests, or support, please use the following contact channels:

• Email (Responsible Gaming Department): [email protected]
• Live Chat / Feedback Form: wiz-slots-casino.com/live-chat

All communications are confidential and handled by qualified support staff. You may submit self-exclusion or limit-setting requests, or provide feedback and suggestions for our responsible gaming program at any time.

Operator: BV (Gibraltar) Limited, Suite 23, Portland House, Glacis Road, Gibraltar, GX11 1AA.
Responsible Gaming Content Author: Aroha Mitchell